If your Donna button looks grey and you are unable to click it most likely this document is of an old File Type.

Microsoft Word transitioned from the Doc file format to the Docx file format a few years ago. The new format enabled Microsoft to make Word work across platforms in a more uniform way. This includes Microsoft's support for Add-ins. However there are still a lot of older documents out there and these do not work with Add-ins at all.

Although Word does not clearly indicate that this is why the button is grey, you can instead look for the text [Compatibility Mode]  on the top bar. This indicates that this is a Doc file.

Luckily getting around this issue is really easy. Just save the file using File > Save As > Location and make sure to select Word Document (*.docx) in the Save as type  field

This will save a new version of the document in Docx format and now Add-in support will be enabled.

Did this answer your question?